BOC Advance Response - Lvl 1
| Responsible | Pierre Quentin |
|---|---|
| Last Update | 09/30/2024 |
| Completion Time | 1 day 2 hours 45 minutes |
| Members | 6 |
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Day 11 - Misbehavior: Vehicle Breaks Down2Lessons · 3 hr
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Protocol & Linkfest - Vehicle Breakdown
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📙 Open-Book Exam - Vehicle Breakdown
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Day 11 - Goods Issue2Lessons · 2 hr 30 min
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Protocol & Linkfest: Ongoing Booking Issues: Goods
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📙 Open-Book Exam - Ongoing Booking Issues: Goods
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Day 12 - Late to Destination1Lessons · 1 hr
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Protocol & Linkfest: Late to Destination (Duration Time Takes +30% More Than It Should)
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Day 12 - Misbehavior: Driver Asking For Inappropriate Money/Mischarging2Lessons · 4 hr
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Protocol - Driver Asking For Inappropriate Money/Mischarging
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📙 Open-Book Exam - Misbehavior: Driver Asking for Inappropriate Money
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Day 12 - Customer or Driver Unreachable2Lessons · 2 hr
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Protocol & Linkfest: Customer or Driver Unreachable
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📙 Open-Book Exam - Customer or Driver Unreachable
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Day 12 - Severe Violation (Part 1)1Lessons · 30 min
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Protocol: Driver Asks To Cancel
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Day 13 - Document Return2Lessons · 2 hr
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Protocol & Linkfest - Complaint About Document Return
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📙 Open-Book Exam - Complain about Document Return
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Day 13 - Not Providing Correct Services3Lessons · 2 hr 30 min
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Protocol and Linkfest: Driver Not Providing Standard or Extra Sevices
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📙 Open-Book Exam-Driver Not Providing Standard or Extra Sevices
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Memo: Customer Extra Services List
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Day 13 - Linkfest Proficiency2Lessons · 2 hr 30 min
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📙 Open-Book Exam - Customer Linkfest
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📙 Open-Book Exam - Driver Linkfest
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Day 14 - Non-Payment of Fees/Reimbursement on Bookings2Lessons · 2 hr
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Protocol & Linkfest: Non-Payment of Fees/Reimbursement on Bookings
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📙 Open-Book Exam - Non-Payment of Fees/Reimbursement on Bookings
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Day 14 - Driver Asking Adjustment For Reimbursement or Waiting Time Fee2Lessons · 1 hr 30 min
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Protocol & Linkfest: Protocol: Driver Asking Adjustment For Reimbursement Amount
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Protocol & Linkfest: Driver Asking Adjustment For Waiting Time Fee
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Day 15 - Severe Violation (Part 2)3Lessons · 1 hr 30 min
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Protocol: Driver Collects Cash On A Non-BP With Credit
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Protocol: Driver Invite To Work-Off Platform
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Protocol: Delegation Issue
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Day 15 - Tech Issues2Lessons · 1 hr 15 min
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Protocol and Linkfest : Tech Issues
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📙 Open-Book Exam - Tech Issue
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Day 15 - Code Black1Lessons · 30 min
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Memo: Code Black
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