BOC Advance Response - Lvl 2

Responsible	Pierre Quentin
Last Update	11/02/2023
Completion Time	18 hours
Members	7

Course
Reviews

Day 16 - Handling Crisis Situation

2Lessons · 1 hr 30 min
- Protocol: BOC Handling for Crisis Situations
- Protocol: Escalating Cases to Legal
Day 16 - Saver Booking

2Lessons · 2 hr
- Protocol & Linkfest: Saver Service
- 📙 Open-Book Exam - Saver Service
Day 16 - Extra Service

2Lessons · 1 hr
- Protocol: Customer Asking More Than 1 Extra Helper
- Linkfest: Extra Service
Day 17 - Internal Protocol

2Lessons · 2 hr
- Protocol & Linkfest: BOC Internal Protocol
- 📙 Open-Book Exam - Special Response & Customized Vehicle with 24-Hour Waiting Time
Day 17 - LCL Booking

3Lessons · 2 hr
- Protocol: LCL Booking
- Linkfest: LCL Booking
- 📙 Open-Book Exam - LCL Booking
Day 17 - Just Say No List for Driver

1Lessons · 30 min
- Memo - Just Say No To Drivers
Day 17 - Customer vs Driver Response

1Lessons · 30 min
- Memo: Customer vs Driver Response
Day 17 - Spam Rule in Live Chat

1Lessons · 30 min
- Memo - Spam Rule in Live Chat
Day 18 - Biz Leads Screening for BOC

2Lessons · 1 hr 30 min
- Memo - Biz Leads Screening for BOC
- 📙 Open-Book Exam-Biz Leads Screening for BOC
Day 18 - About CS

1Lessons · 30 min
- Protocol & Linkfest: Unnecessary Use of CS
Day 18 - Pricing

2Lessons · 1 hr
- Protocol: BP Customer Asking about Price Adjustment
- Linkfest: Pricing General
Day 19 - Payment

2Lessons · 1 hr
- Protocol: Customer Asking About VA Admin Fee
- Linkfest: Payment
Day 19 - Vehicle

1Lessons · 30 min
- Linkfest: Vehicle Type
Day 19 - How to Guide

4Lessons · 2 hr
- Linkfest: Customer App
- Linkfest: BP Account
- Linkfest: Driver App
- Linkfest: Booking Creation
Day 19 - Misbehaviour: Service Fee/Penalty/Ban

3Lessons · 1 hr 30 min
- Protocol: Customer Asking BOC to Un-ban Driver
- Protocol: Driver Complains About Service Fee
- Linkfest: Service Fee