BOC Deliveree Cargo (DC)

Day 1 - Onboarding

2Lessons · 4 hr
- Onboarding Day Introduction
- Onboarding & Training Introduction
Day 1 - Systems & Tools - XCally

2Lessons · 7 min
- Introduction
- Call - XCally Introduction
Day 2 - Systems and Tools - Ticket & Webadmin

4Lessons · 2 hr 10 min
- Ticket - Ragic! Introduction
- Ticket - Ragic! Guideline
- Ticket - Guideline
- Webadmin - Tutorial
Day 2 - Systems and Tools - Wallee

1Lessons · 30 min
- Fulfillment System - Tools Introduction
Day 2 - Happiness Credit

2Lessons · 1 hr
- Happiness Credit Guideline
- Memo - Happiness Credit Guideline
Day 3 - DC Procedures

4Lessons · 2 hr
- 📕 Closed-Book Exam - Happiness Credit
- DC Procedures - General Introduction
- Memo - Supplier Special Situation Bonuses
- Protocols - Price Difference for Recovery
Day 4 - DC Procedures

3Lessons · 4 hr 30 min
- Protocol - Partial Load (PTL) Procedure
- DC Procedures - Sumatra Project Juice
- DC Procedures - Inbound Chat - Besar Truck Assignment
Day 5 - DC Special Conditions

1Lessons · 2 hr
- DC Procedures - Special Conditions
Day 6 - DC Special Conditions

1Lessons · 2 hr
- DC Procedures - Special Conditions
Day 7 - DC Special Situations

2Lessons · 3 hr
- DC Procedures - Special Situations
- Live Practice (Call Roleplay)
Day 8 - DC Exam Part 1

1Lessons · 1 hr
- 📕 Closed-Book Exam - DC Exam Part 1
Day 9 - DC Exam Part 2

1Lessons · 2 hr
- 📕 Closed-Book Exam - DC Exam Part 2