BOC Quick Response

Day 1 - Onboarding

2Lessons · 4 hr
- Onboarding Day Introduction
- Onboarding & Training Introduction
Day 1 - Systems & Tools - Freshchat

5Lessons · 1 hr 11 min
- Introduction
- Freshchat - Video Part 1
- Freshchat - Video Part 2
- Freshchat - Video Part 3
- Freshchat - Chat Scripts
Day 2 - Systems and Tools - Call, Email & Webadmin

5Lessons · 1 hr 7 min
- Call - XCally Introduction
- Call - XCally Call Handling
- Call - XCally Call Scripts
- Webadmin - Tutorial
- 📗 Webadmin - Practice
Day 2 - Systems and Tools - Ticket & Ragic!

4Lessons · 2 hr 30 min
- Ticket - Ragic! Introduction
- Ticket - Ragic! Ticket Creation
- 📗 Ticket - Ragic! Practice
- Ticket - Guideline
Day 2 - Driver Asking For Adj Loc & Driver Arrive Depart

2Lessons · 2 hr 30 min
- Protocol & Linkfest - Driver Asking for Location Adjustment
- Memo - Driver Auto Arrive & Depart
Day 3 - Fulfillment Sumatra & General

1Lessons · 6 hr
- Protocol & Linkfest - Customer Asks For Driver Assignment
Day 3 - Late to Pick Up

1Lessons · 30 min
- Protocol & Linkfest - Driver Lateness to Pick-Up Area
Day 3 - Document Return Verification

1Lessons · 30 min
- Protocol & Linkfest: Document Return Verification