BOC Recovery

Day 1 - Onboarding

2Lessons · 4 hr
- Onboarding Day Introduction
- Onboarding & Training Introduction
  
  Preview
Day 1 - Systems & Tools - XCally

1Lessons ·
- Introduction
Day 2 - Systems and Tools - Ticket & Webadmin

2Lessons · 30 min
- Webadmin - Tutorial
- 📗 Webadmin - Practice
Day 2 - Systems and Tools - Wallee

1Lessons · 30 min
- Fulfillment System - Wallee Introduction
Day 2 - Devina Blasting

6Lessons · 3 hr 5 min
- 📕 Closed-Book Exam - Happiness Credit
- Protocol - Devina Blasting
- Devina Call Station - Introduction
- Protocol - Devina Call Station
- Internal Notes
- 📙 Open-Book Exam - Devina Call Station
Day 4 - Manual Matching Station

3Lessons · 3 hr 30 min
- Manual Matching Introduction
- Protocol - Manual Matching Station
- Memo - Supplier Special Situation Bonuses
Day 5 - Manual Matching Protocols

4Lessons · 2 hr
- Cancellation Booking Station Introduction
- Protocol - Cancellation Booking Station
- Protocol - Combo Bookings
- Protocol - Full Day Bookings
Day 6 - Special Conditions

2Lessons · 2 hr
- Protocol - Special Conditions on Recovery Process
- Protocol - When Bonus Level Change to High and Peak
Day 7 - Special Situations

1Lessons · 1 hr
- Protocol - Special Situations
Day 8 - Business Hours and Dos & Don'ts

2Lessons · 1 hr
- Protocol - Business Hours
- Protocol - Dos & Don'ts in the Recovery Process
Day 9 - Recovery Exam

1Lessons · 1 hr
- 📕 Closed-Book Exam - Recovery