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Day 1 - Onboarding
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Onboarding Day Introduction
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Day 1 - Systems & Tools - XCally
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Introduction
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Day 2 - Systems and Tools - Ticket & Webadmin
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Webadmin - Tutorial
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📗 Webadmin - Practice
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Day 2 - Systems and Tools - Wallee
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Fulfillment System - Wallee Introduction
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Day 2Â - Devina Blasting
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📕 Closed-Book Exam - Happiness Credit
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Protocol - Devina Blasting
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Devina Call Station - Introduction
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Protocol - Devina Call Station
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Internal Notes
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📙 Open-Book Exam - Devina Call Station
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Day 4 - Manual Matching Station
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Manual Matching Introduction
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Protocol - Manual Matching Station
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Memo - Supplier Special Situation Bonuses
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Day 5 - Manual Matching Protocols
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Cancellation Booking Station Introduction
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Protocol -Â Cancellation Booking Station
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Protocol - Combo Bookings
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Protocol - Full Day Bookings
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Day 6 - Special Conditions
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Protocol - Special Conditions on Recovery Process
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Protocol - When Bonus Level Change to High and Peak
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Day 7 - Special Situations
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Protocol - Special Situations
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Day 8 - Business Hours and Dos & Don'ts
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Protocol - Business Hours
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Protocol - Dos & Don'ts in the Recovery Process
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Day 9 - Recovery Exam
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📕 Closed-Book Exam - Recovery
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