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Day 1 - Onboarding
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Onboarding & Training Introduction
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Day 1 - Systems & Tools - Freshchat
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Freshchat - Video Part 1
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Freshchat - Video Part 2
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Freshchat - Video Part 3
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Freshchat - Chat Scripts
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Day 2 - Systems and Tools - Call, Email & Webadmin
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Call - XCally Introduction
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Call - XCally Call Handling
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Call - XCally Call Scripts
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Webadmin - Tutorial
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📗 Webadmin - Practice
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Day 2 - Systems and Tools - Ticket & Ragic!
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Ticket - Ragic! Introduction
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Ticket - Ragic! Ticket Creation
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Ticket - Guideline
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📗 Ticket - Ragic! Practice
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📙 Open-Book Exam - Ticket Master
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Day 3 - Prelate and Late for BP
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Protocol - Prelate & Late Handling for BP Customer
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Day 3 - Prelate and Late for Non-BP
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Protocol - Prelate & Late Handling for BP Customer
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Memo: Prelate & Late Flow Chart for Non-BP
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Day 4 - Happiness Credit
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Happiness Credit Guideline
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Memo - Happiness Credit Guideline
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Day 4 - Prelate Ticket Solving Guideline
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Protocol: Ticket Solving Guideline for Prelate
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Day 4 - Prelate & Late General
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Protocol: Prelate: Prelate & Late General
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Day 5 - Practice
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📕 Closed-Book Exam - Happiness Credit
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