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Day 1 - Onboarding
- Onboarding Day Introduction
- Onboarding & Training Introduction
Day 1 - Systems & Tools - Freshchat
Day 2 - Systems and Tools - Call, Email & Webadmin
Day 2 - Systems and Tools - Ticket & Ragic!
Day 3 - Prelate and Late for BP
- Protocol - Prelate & Late Handling for BP Customer
- Memo: Prelate & Late Flow Chart for BP
Day 3 - Prelate and Late for Non-BP
- Protocol - Prelate & Late Handling for BP Customer
- Memo: Prelate & Late Flow Chart for Non-BP
Day 4 - Happiness Credit
- Happiness Credit Guideline
- Memo - Happiness Credit Guideline
Day 4 - Prelate Ticket Solving Guideline
- Protocol: Ticket Solving Guideline for Prelate
Day 4 - Prelate & Late General
- Protocol: Prelate: Prelate & Late General
Day 5 - Practice
- 📕 Closed-Book Exam - Happiness Credit

Memo: Prelate & Late Flow Chart for BP

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These documents contains a flow chart that you can follow when handling Prelate or Late cases for BP Customer

Please open, read and learn from the following documents:

Prelate and Late Flow (BP)

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