BOC Quality

Day 1 - Onboarding

2Lessons · 4 hr
- Onboarding Day Introduction
  
  Preview
- Onboarding & Training Introduction
Day 1 - Systems & Tools - Freshchat

4Lessons · 1 hr 11 min
- Freshchat - Video Part 1
- Freshchat - Video Part 2
- Freshchat - Video Part 3
- Freshchat - Chat Scripts
Day 2 - Systems and Tools - Call, Email & Webadmin

5Lessons · 1 hr 7 min
- Call - XCally Introduction
- Call - XCally Call Handling
- Call - XCally Call Scripts
- Webadmin - Tutorial
- 📗 Webadmin - Practice
Day 2 - Systems and Tools - Ticket & Ragic!

5Lessons · 3 hr 30 min
- Ticket - Ragic! Introduction
- Ticket - Ragic! Ticket Creation
- Ticket - Guideline
- 📗 Ticket - Ragic! Practice
- 📙 Open-Book Exam - Ticket Master
Day 3 - Prelate and Late for BP

2Lessons · 2 hr
- Protocol - Prelate & Late Handling for BP Customer
- Memo: Prelate & Late Flow Chart for BP
  
  Preview
Day 3 - Prelate and Late for Non-BP

2Lessons · 2 hr
- Protocol - Prelate & Late Handling for BP Customer
- Memo: Prelate & Late Flow Chart for Non-BP
Day 4 - Happiness Credit

2Lessons · 1 hr
- Happiness Credit Guideline
- Memo - Happiness Credit Guideline
Day 4 - Prelate Ticket Solving Guideline

1Lessons · 1 hr 30 min
- Protocol: Ticket Solving Guideline for Prelate
Day 4 - Prelate & Late General

1Lessons · 1 hr 30 min
- Protocol: Prelate: Prelate & Late General
Day 5 - Practice

1Lessons · 1 hr
- 📕 Closed-Book Exam - Happiness Credit